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Ellen Torbert has worked for Southwest Airlines since 1987. She progressed up through the organization from reservations sales agent to her current position of Vice President, Reservations. She is now responsible for leading the airline’s reservation team of more than 6,000 employees.
The title of Ellen’s very entertaining and interesting speech to our group in November was: “Leadership from Within”. She believes that “We already have what it takes, now let’s use it!”. Ellen also considers some D’s and F’s are actually good for you, and she introduced us to the various “ “D’s” that make a difference and the “F’s” that put you over the top”.
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